FAQ

Upon the dispatch of your order, you will receive an email containing a link that allows you to track its progress. Please note that there might be a brief delay between the receipt of this email and the availability of tracking information for your order. You can track your order by clicking here.

When you receive your parcels, please make sure to check the contents carefully. Smaller items may be packed inside the cartons of larger items.

Occasionally, orders are delivered in separate consignments and may arrive at different times. You can refer to your dispatch email to see if any items are scheduled to arrive separately.

Rest assured, you will not incur any additional postage costs for this. If you find that an item listed on the dispatch note is missing from your parcel, do not hesitate to contact us, and we will promptly look into the matter.

It's possible that the courier left your parcel with a neighbour. If you've checked with them and still can't locate your parcel, please get in touch with us for further investigation.

Should the tracking status show your parcel delivered to an address in Waterford, it indicates that your order has returned to our warehouse. We will contact you soon to address this.

Please click here for information on our Returns Policy.